Gartner defines contact center infrastructure as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multimedia support.
תוכן המסמך:
מי מוביל בתשתיות ל- Contact Centers - עדכון 2013 של גרטנר
The contact center infrastructure market has been consolidating, yet some lesser-known offerings may warrant strong consideration. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
